30-DAY EXPERIENCE: FEEL IT. TRY IT. LOVE IT.
Our tools are guaranteed to exceed your expectations, in every way. If not, tell us why so we can address the issue. If the issue cannot be resolved, receive 100% of your money back (less shipping fees). [Excludes: UltraAgg Soil, Tool Rolls, Wire, Containers, Sharpening Tools, Services, and any products with Custom Laser Engraving.]
UNCONDITIONAL WARRANTY: In our pursuit to grow the art of bonsai in the United States, the first year of our Lifetime Warranty is unconditional, covering any tool issue that may arise, regardless of cause.
LIFETIME WARRANTY: We pride ourselves on high quality materials and craftsmanship. We stand behind all of our products. Any manufacturing defect that may arise with our tools during the Lifetime Warranty period after the first year will be repaired or replaced. Under proper use and maintenance, all of our tools can last a lifetime. Select items in our product line are covered by our Lifetime Manufacturer's Warranty.
Our Warranties are limited to the original purchaser with verified proof of purchase from American Bonsai or an authorized distributor and apply only to our tools or specified products. If you are not completely satisfied with your tool purchase you may receive 100% of your money back within the first 30 days (less shipping cost). We will ask that you please provide an explanation so that we can better assist you as well as to further improve our tools. Tools with Custom Laser Engraving will not be eligible for refunds. The first year of the Lifetime Warranty is unconditional and will cover any issue that may arise regardless of cause. Our Lifetime Warranty covers against breakage or malfunction of the product under normal use due to defects in material. At our discretion, we will replace or repair any defective American Bonsai product with the same or updated version at no cost to you. We will issue store credit in the amount of the purchase price if a repair or replacement is not possible. *The product Warranty will become null and void if the product is misused, abused, tampered with, modified, disassembled, or if the product is repaired by anyone other than American Bonsai. *Our Warranty does not cover any incidental, consequential, or special damages arising from any or all uses of American Bonsai Tools. Tool maintenance and sharpening does not void warranty.
**Original purchaser is responsible for the transit of warranty products to American Bonsai. American Bonsai will cover the cost of shipping to original purchaser in the continental US. Additional shipping chargers may occur for external locations.
For warranty inquires, please contact us.
BONSAI TREE & PLANT MATERIAL GUARANTEE: We will ensure you receive a healthy plant. We will expertly pack your plant to the best of our abilities to provide the safest shipping possible.
Refunds will be issued for damage during shipping ONLY. If your tree/plant arrives damaged, please notify us within 2 days of receiving the order with photos of the damage. Please save all the packing materials, box, and labels until you receive instructions from us on how to proceed. Refunds or replacements will not be processed for trees that have been altered by the buyer i.e. trees that have been repotted, cut, etc.
It is normal for leaves, flowers, and fruit to drop during shipping. If leaves drop, new growth should sprout within a few weeks if the plant is properly taken care of and kept in an appropriate condition.
Shipping fees are non refundable. We can only refund the value of the item purchased.